Refund and Cancellation Policy:

At EXIPAYN, we strive to provide excellent services for recharge and bill payments to our valued customers. We understand that circumstances may arise where you need to cancel a transaction or request a refund. This policy outlines our guidelines for refund and cancellation requests to ensure a fair and transparent process for all parties involved.

Refunds Policy

1.1. Failed Transactions: In the event of a failed transaction where payment has been deducted but the recharge or bill payment was unsuccessful, a refund will be initiated automatically to the original payment method within 3 business days. The refund process may vary depending on the payment gateway used, and it may take additional time for the amount to reflect in your account.

1.2. Duplicate Transactions: If you accidentally initiate multiple transactions for the same recharge or bill payment, please contact our customer support team immediately. We will review the transactions and process a refund for any duplicate payments made.

1.3. Unauthorized Transactions: If you notice any unauthorized transactions on your account, please notify our customer support team promptly. We will investigate the matter and take appropriate action to resolve the issue, including initiating refunds if necessary.

1.4. Refund Eligibility: Refunds will only be provided for failed transactions, duplicate payments, or unauthorized transactions. Refunds will not be granted for transactions that were successfully processed or for any other reasons not mentioned in this policy.

Cancellation Policies

2.1. Prepaid Mobile Recharge: Once a prepaid mobile recharge transaction has been processed successfully, it cannot be canceled or refunded. Please ensure that you verify the details, including the mobile number and operator, before proceeding with the recharge.

2.2. Postpaid Mobile Bill Payment: Postpaid mobile bill payment transactions cannot be canceled once processed. We recommend reviewing the bill details carefully before initiating the payment.

2.3. DTH Recharge: DTH recharge transactions cannot be canceled after successful processing. Please double-check the subscriber ID and DTH operator information before confirming the recharge.

2.4. Electricity, Gas, and Water Bill Payment: Once an electricity, gas, or water bill payment transaction has been processed successfully, it cannot be canceled. It is essential to review the bill details, such as consumer number and billing period, before proceeding with the payment.

2.5. Other Services: For any other recharge or bill payment services not mentioned above, cancellation requests will be handled on a case-by-case basis. Please contact our customer support team for further assistance.

Contacting Customer Support:

If you have any queries or require assistance regarding refunds, cancellations, or any other issues related to our recharge and bill payment services, please reach out to our customer support team.

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